Let Me Speak to the Manager!

Selling From the Buyer’s Point of View

by Daniel M. Boland

Published by: Wipf and 远博远博娱乐 远博远博娱乐网站

96 Pages, 6.00 x 9.00 x 0.19 in

  • Paperback
  • 9781532675690
  • Published: March 2020

$13.00 / £10.00 / AU$18.00

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  • Hardcover
  • 9781532675706
  • Published: March 2020

$28.00 / £21.00 / AU$38.00

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Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.
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